Terms of service
Clinic Care Assistant is pilot software run by an independent developer in India. It is not yet a registered company, it is not a clinic, and it does not provide medical care.
The service
Clinic Care Assistant helps clinics follow up with patients on WhatsApp: it sends prescription summaries and check-ins, sorts patient replies, alerts the doctor, and books follow-up visits. During the pilot, features may change and the service may be unavailable at times.
Not medical advice
The service does not diagnose, treat or give medical advice. Reply sorting and alerts are aids for the clinic, and may miss or misread a message. The doctor and clinic remain responsible for all medical decisions and for responding to their patients. Patients in an emergency should call 108 or go to the nearest hospital, not rely on WhatsApp.
Clinics' responsibilities
- Message only patients who have agreed to be contacted, and stop when they ask
- Check prescription details before saving a visit, including any read from a photo
- Keep sign-in passwords private and give access only to their own staff
- Follow WhatsApp's Business and Commerce policies and the law that applies to them
Patients
Patients can stop messages at any time by replying STOP, and ask for their data to be deleted by replying DELETE MY DATA. See the privacy policy for details.
Fees
The pilot is free for participating clinics. Any future pricing will be agreed in writing before a clinic is charged.
Limitation of liability
The pilot is provided as it is. To the extent the law allows, the developer is not liable for indirect losses, or for harm resulting from a message being delayed, missed or misread.
Ending use
A clinic can stop using the service at any time and ask for its data to be deleted. The service may be paused or ended for a clinic that misuses it.